ResumeSync

Frequently Asked Questions

Find answers to common questions about ResumeSync

What is ResumeSync?

ResumeSync is an AI-powered platform that helps you create ATS-optimized resumes, cover letters, and LinkedIn content tailored to specific job descriptions.

How does it work?

Upload your LinkedIn data or existing resume, provide a job description, and our AI restructures and tailors your provided content to match job requirements. ResumeSync only works with information you provide—it does not invent or guess missing details.

Is my data secure?

Yes, we use industry-standard security practices. See our Security Overview for details.

Can I cancel my subscription?

Yes, you can cancel anytime. You'll retain access through the end of your billing period. See our Refund Policy for details.

What file formats are supported?

We support PDF and DOCX files for resume uploads, and ZIP files for LinkedIn data exports. Note: LinkedIn ZIP exports do not include certifications or languages. Some fields may be empty if not found in your source file—this is normal and does not indicate an error.

What if some fields are empty after uploading?

Empty fields are normal if the information wasn't found in your source file. ResumeSync does not guess or fabricate missing information. For best results, ensure your resume or LinkedIn profile includes complete information for the fields you want to appear.

Why might some entries be missing from my resume?

To preserve resume quality, incomplete entries may be excluded. For example, education entries need at least a degree or institution, work entries need both company and title, and projects need a name. This filtering ensures your resume only includes complete, meaningful information.

How does ResumeSync handle education fields?

ResumeSync extracts education information from your uploaded file. The field of study (e.g., 'Computer Science') may be inferred from your degree text using pattern matching. If your degree format is non-standard, the field may be empty. You can review and edit all extracted information during confirmation.

Do you offer refunds?

Yes, we offer a 14-day refund window for new subscriptions. See our Refund Policy for full details.

Still have questions? Contact support

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